Home of Hope Shipping Policy

This shipping policy will explain everything you need to know about the shipping and returning of items bought through this website.

Topics:

1. What partners we work with
2. The timeline
3. The costs associated with shipment
4. How to handle returns
5. Eligibility for return
6. What are your rights?
7. Changes to our shipping policy
8. How to contact us

What data do we collect?

Sam Apostel collects the following data:

• Personal identification information
  • Name
  • Email address
  • Shipping adress
  • Payment details on any of the payment methods used for our services
    • Payment method
    • Full name as listed by your card provider
    • IBAN
    • BIC
  • IP Adress
• Exact dates for server interactions of any of our services

How do we collect your data?

You directly provide us with most of the data we collect. We collect and process data when you:

• Use or view our services with your browser or another network request tool.
• Place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our services.

We may also receive your data indirectly from the following sources:

• https://www.mollie.com ( our payment provider )

How will we use your data?

We collect your data so that we can:

• Process your order.
• Email you details on progress of your order.
• Improve the geographical spread of our content delivery servers.
• Make better informed decisions on the pricing of our services related to payment method overhead and shipping costs.

We will never share any of your data with any other company with commercial or analytical motifs.
We will share some of your data with a number of not predefined companies for logistical motifs.
These companies and motifs include and are confined to:

• Companies that handle shipping, only for shipping purposes.
• Companies that handle payment and credit reference.
• Companies that handle our data to improve the geographical spread of our content delivery servers.

When we process your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Securing your data

We are committed to protecting your data and personal information. We employ a variety of security measures and technologies, that are designed to defend against unauthorised access, use, or disclosure. Please bear in mind that the Internet cannot be guaranteed to be 100% secure. However, we aim to provide a level of security that can cover the possible risks when processing your personal information.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request Sam Apostel for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that Sam Apostel corrects any information you believe is inaccurate. You also have the right to request Sam Apostel to complete information you believe is incomplete.

The right to erasure - You have the right to request that Sam Apostel erases your personal data, under certain conditions.

The right to restrict processing - You have the right to request that Sam Apostel restricts the processing of your personal data, under certain conditions.

The right to object processing - You have the right to object to Sam Apostel’s processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Sam Apostel transfers the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at
our email: sam@apostel.be
Call us at: 0032 4 70 95 22 72
Or write to us: Dirkputstraat 172, 2850 BOOM, BE

Privacy policies of other websites

The Home of Hope website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website you should read their privacy policy.

Changes to our privacy policy

Sam Apostel keeps its privacy policy under regular review and places any update on this web page. This privacy policy was last updated on 23 August 2020.

How to contact us

If you have any questions about Home of Hope’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

our email: sam@apostel.be
Call us at: 0032 4 70 95 22 72
Or write to us: Dirkputstraat 172, 2850 BOOM, BE

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Home of Hope has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Website: https://www.gegevensbeschermingsautoriteit.be/burger/acties/klacht-indienen
Email: contact@apd-gba.be